connectR Support
Contact support
Email support@atitan.tech. Include the email on your connectR account, a short description of the problem, your device type, and your app version. Do not send passwords or music-provider access tokens.
Email supportSafety and abuse
Use the in-app report and block controls when available. For an urgent account or safety concern, email support with the subject “Safety report.” If someone is in immediate danger, contact local emergency services.
For suspected Child Sexual Abuse and Exploitation (CSAE), child sexual abuse material (CSAM), grooming, sextortion, or child trafficking, use the in-app report control or email support@atitan.tech. Do not download, copy, or redistribute suspected CSAM in order to report it.
Account deletion
You can delete your account in the app under Settings → Account → Delete Account, or use our web account-deletion instructions.
Age assurance and review
Age assurance is renewed annually and stores only an age bracket, not a birth date. If a platform signal is unavailable or declined, connectR offers an on-device birth-date calculation and immediately discards the entered date. The minimum age is 13 on iOS and 18 on Android. If an age result blocked your account and you believe it is incorrect, email support@atitan.tech. Do not email identity documents or a precise birth date unless support gives you a secure process. Learn more on the Age Suitability page.